Level 2 - Support Engineer
Micro Macro IT Solutions is based in Hurstville and is a boutique managed services and professional services provider specialising mainly in the healthcare and the retail sector. We are growing and in need of a full-time support engineer to assist with support enquiries and related project work. This role offers scope for development of the right candidate to high level duties.
In this role you will need to:
Assist with support requests and work closely with the Service Desk Manager to ensure all our client systems and projects are on schedule and running optimally
Provide product and IT expertise to all stakeholders (internal and client) and assist with relevant IT projects
Our clients are particular and we expect a level of professionalism to deliver success – we are searching for someone who will grow with us and help shape the organisation. With the right applicant we would be encouraging them to develop into a senior resource.
You must be an Australian citizen, permanent resident or hold an Australian work permit to apply. To be considered for this role you MUST have the following qualifications, technical knowledge, skills and experience:
Excellent personal presentation and customer service skills
Superior written and verbal skills (must be fluent in English) and the ability to communicate clearly and effectively both in person and on the phone
Proven experience in supporting enterprise server and network solutions for both voice and data networks
Thorough understanding of Microsoft Windows Server systems including Exchange, SQL server and other related Microsoft Server technologies
Proficiency with cloud technologies including Microsoft 365 / Office 365, Azure, AWS
Proficiency with virtualisation technologies (Hyper-V, VMware)
Solid level of troubleshooting and problem-solving skills in all levels of ICT
Ability to prepare and maintain detailed documentation
Self-motivated with the initiative and ability to work in a fast-moving environment
Willingness to assist others and provide a point of escalation
Solid IT foundations and the ability to find and come up with creative solutions
A valid Australian Drivers Licence
At least 3 years relevant commercial experience in similar role
Experience working within the IT services or managed services industry and solid experience with related systems such as anti-virus, firewall, VPN, backup etc
The following are also highly desirable:
Experience with a Remote Management Systems (RMM)
Experience with a Ticketing Systems (PSA)
Industry certifications
Experience with medical software systems, practice management systems, electronic medical records or other health related software especially within the medical specialist sector
Experience with PABX telephony systems and VoIP
Experience with scripting technologies
At Micro Macro IT Solutions, we offer a professional, friendly and very relaxed working environment. As an employer of choice we recognise that our people are our greatest assets and aim to develop their professional skills. This is an exciting opportunity to join a growing company and share in our success.
We are moving into our new offices in Hurstville so transport options are excellent for train, bus or available parking for those who drive.
The ideal person would be an individual that values a great company culture while striving to be the best in their field – Someone who is willing, enjoys engaging clients, creative and enjoys working with a wide array of IT technologies. If you prefer a sense of importance and leadership rather than being a small part of a bigger company please apply and send a brief letter of introduction along with your CV.
